Telkom mobile non responsive to my requests/querie

I have been requesting Telkom mobile to credit my account for a contract that was taken out in May 2013, they were supposed to migrate my account to a new one, instead they cancelled my previous contract and started a new one for a period of 24 months, RESULTING IN ME HAVING TO PAY 32 HANDSET INSTALLMENTS as apposed to the 24, I have already paid off my phone as I have now paid on this contract for more than 2 years. The Menlyn shop was assisting me with the query, but the billing department has been useless. I wanted to upgrade my contract, as I started paying in May 2013 but Telkom mobile refuses to do so, saying I still have a few months left on my old contract. I want a solution within the next two days or you can say goodbye to one more of your customers.<br> <br>