Telkom Mobile No Service

We have been without mobile service on our three business numbers since Thursday of last week due to an erroneous suspension of our account by Telkom.

Our account is paid via debit order and there are no outstanding amounts. Despite this, Telkom suspended our services, which has severely impacted our business operations. These numbers are used by our three directors, who have now been without mobile connectivity for three days.

We contacted your support line on Friday morning and spoke to Tarren Bernon at 07:16. She assured us the issue would be resolved within four hours. However, no action has been taken, and we have made numerous follow-up calls with no resolution to date.

This situation is completely unacceptable. We request the immediate reinstatement of all services on the affected numbers and a detailed explanation of how this error occurred and why it has not yet been rectified.