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1 reviews | Active since Nov 2009

24 Apr 2017, 10:08

Telkom Mobile - no response over two months

<p>I have a telkom mobile contract. The contract has expired. I contacted telkom to give them one months notice as i would like to move telkom mobile prepaid. I have sent emails and made calls to the call centre with no effect. Telkoms seems to have become dysfunctional with poorly trained staff who provide poor customer service.</p>

0
Replies (3)
's update24 Apr 2017, 12:00
Reviewer Update

The situation has gone from bad to worse telkom responded and instead of moving my number to prepaid , has cancelled my number altogether.

I have emailed them to get them to sort this out.

Telkom is dysfunctional.

See telkoms response below :

Good day,

Thank you for contacting Telkom Business Retentions.

Please accept our sincere apologies on any inconvenience caused and the delayed response to your email.

Kindly be advised that your Telkom contract number ********** 119 has been cancelled as per the request.

Hope you find this in order and thanking you in advance…

Regards...?

SMBS Retentions

Telkom
Telkom's reply24 Apr 2017, 14:12
Official

Good day Mahommed,

Please privately reply and provide your ID number and affected number so we can further assist.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

's update01 May 2017, 17:35
Reviewer Update

Hi

Telkom resolved after emailing them and calling them.

The problem with telkom is you have to have a crisis for something to happen.

Thank you for responding via hellopeter.