Telkom Mobile No process to provide feedback and customer UNfriendly processes

<p>I have just got off the phone with Amos when enquiring about international roaming he explained i must go to the shop, he was not even able to provide rates etc. </p> <p>When i enquired on cancellinng my contract i was also told to go to the shop</p> <p>All major services that all other networks do for you telephonically with Telkom mobile you need to visit a shop. Perhaps this is the problem when a fixed line provider tries mobile, they clearly do not anticipate the needs of their customer</p> <p>when I asked how i can give feedback on these process , the consultant explained you cannot log a complaint you can only use HelloPeter</p> <p>As a company today , using a public dashboard for your complaints very short sighted. But also shows exactly what you think of your customers and their feedback</p>