Telkom Mobile - No more contracts with free minutes / poor Customer service

I have a current mobile contract with Telkom that expires at the end of June. I checked on the Telkom internet site and see that there are no free contracts available that has free minutes. So I called Telkom and through the voice prompts was directed to the upgrades department. After typing in my mobile number the auto voice says that I'm not due for an upgrade this month and disconnected me. So I called Telkom back and this time self directed to new sales, to which I eventually spoke to an operator. It appears that Telkom mobile no longer offers contracts with free minutes unless you take a contract that has 20GB of data. This really sucks because I do not need 20MB of data...I use my cellphone to make business calls. Anyway, I decided that I will move my business to another service provider. So I called Telkom back and self directed to the cancellations department hoping that I could speak to a consultant and give them some feedback. Once again the auto voice told me that if I want to cancel my contract I must do so on the Telkom internet site. So basically there is no personal touch and human factor considered. Telkom probably has too much business and does not care whether they lose existing customers. Thanks Telkom, I will take my business somewhere else.