Telkom Mobile - No Follow up and No action

I am upset with the service and the treatment given by Telkom :

When i signed up my contract although it was open line i asked for a cap of R30 spend limit , The consultant advised that every thing is in order and i signed for the spend limit I logged the call via call they advised that i have to go into the store where i signed my contract they made me follow the line at the store during the covid 19 pandemic When i was served the consultant advised me that the person who signed me up no longer works here but he logged a call me n it would be resolved in 1 week n when i followed up a week later the call center advised that the ticket was closed and there is no further action. Till today there is no Resolution .... I have not heard anything from the store neither the call centre, I will appreciate if this can be sorted out. there is no after sales service here.