Telkom Mobile - no delivery, no information, nothing!!

Ordered online via the Telkom website for a black Friday deal (24 Nov). Order was confirmed on 25 Nov and they debited on the 29th but no phone yet. Went to the branch on 2nd Dec, no one can help me, have to call the call centre. Chat community says call the call centre, called the call centre 4 Dec, no one can help me, transfer back and forth to sales and customer services. No one knows how to track my phone. The courier company didnt fetch it apparently so there is no tracking and no one to contact. The SLA is 7 working days. Here i am, 5 days into the month with no phone or airtime, just pathetic!!