Telkom Mobile No Customer Service

My Telkom Mobile contract was due for an upgrade on the 30th August 2015 . I have received numours sms stating this and that a consultant will be in contact with me soon .Being the patient person I am as I know what it is like to be dealing with customers on a daily basis. After two weeks and no response from a consultant I make contact with the Telkom mobile call center they then refer me to their marketing company Sell Direct. I call Sell direct on numerous ocasions and each time the consultant will tell me that she will get someone to call me back after taking my details . Since I never got a call back I decided to go directly into a Telkom Store at Lake Side mall where I was told that they had no stock of the phone I wish to upgrade to .The consult made me complete forms, run back and forth to get paper work to \APPLY"for my upgrade ?He then told me that he will process my application and will let me know the following week when it will be ready for collection and that I need to bring with R100 for some charge .This happened the 15th Sept. Until today I never received a call / sms / email .When I try calling the number is engaged or no one answers-now just FEEDUP!!!"""