KL
Kashiefa L

1 reviews | Active since Oct 2011

27 Feb 2017, 11:49

Telkom mobile no customer service!!!!

<p>I only have my Huawei tablet for 3 months on contract,and it's not working,not charging and not going on.I took it to the canal walk store on Saturday.The consultant told me to take it to the Huawei store because it's on warranty.I got a quote for R2264 today from huawei as they say the mainboard broke,and it's not covered by them.Telkom however disgusts me with their pathetic service.I spoke to Godfrey of canal walk back office and he said I can't speak to the manager because it's 'difficult' to.Well yeah it's difficult to pay for athe faulty device!!!!I am not paying a cent for a faulty device!I need for this matter to be resolved.Pathetic service for a very new customer!!!!</p> <p> </p>

0
Replies (1)
Telkom
Telkom's reply28 Feb 2017, 09:57
Official

Good day ,

Thank you for taking our call.

As per our telephonic conversation we apologize for the inconvenience caused & assure you the Repairs Department will be able to assist.

May you have a great day.

Kind regards

William

Telkom Social Media Team