Telkom Mobile- no client service

I app**** for a contract with Telkom in October 2018. I needed to do a number port from Virgin mobile to Telkom, but could only do the port in December. The lady that helped me at the Cradlestone mall store, did a number port onto a prepaid sim card and not onto the contract. 3 Weeks later(on the 4th of Jan 2018) I went to the clearwater mall store, and they informed me of the problem. They then supposedly did a number port to the contract but the number is still not active. I am really disappointed as this is my business line and clients cannot reach me. If you phone the number it states that the number does not exist. I find this client service extremely unprofessional as I have been back to the store and not one person is able to help me. This is a very urgent matter and I find having to wait almost 2 months for the problem to be sorted is unacceptable.