1 reviews | Active since Jan 2022
TELKOM MOBILE NO ASSISTANCE
I have 3 mobile contracts with Telkom for a few years now.
Since about two (2) months ago I suddenly am NOT ABLE to make any call , wether normal or whatsapp call, to NO VODACOM Cellphone netwerk phone. I have been to Telkom shop personally twice already. The first time the salesperson logged a fault on the system upon which I waited 4 days with no one that contacted me and the issue not resolved. I went to the shop AGAIN upon which they again could not assist me. I even did a simswop to see if maybe it is a faulty simcard but the problem is still not fixed. I also used another phone but it is the same. She gave me the number of customer care upon which I phoned. They assistent to give me the steps to clear all call barring but the problem is still the same. I then called and logged a fault again with the following case no on Saturday afternoon at 13:45: Case no: ***0 Person: Sindile
The problem is still ongoing. It IS UNACCEPTABLE! I am running a business of which mostly all of the clients are using Vodacom and I am not able to communicate with them thus leading to losing business.
I am paying for a service from Telkom that I have no use of. If this problem is not solved I will have no choice but to cancel my contracts and make use of Vodacom.
On 20 December I went to Telkom shop Wonderboom Junction Pretoria for assistance again. Mhlanhla Mthimun assisted me in a very helpfull manner. She recommended that I do a simswop on my Telkom no: *** which I did. We tested it and the problem was not fixed. So she logged an IPAC AGAIN with no: ***7 and it was escalated. Since it was December holidays I gave Telkom some time to fix the problem. However up untill today 15 January 2026 the problem is NOT FIXED at all.
This is REALLY UNACCEPTABLE NOW, I have a business to run but my clients and family, nobody, can reach me on my migrated number ***. I am losing ALOT of clients and orders due to this.
I am paying my account with Telkom every month on point but I don't get the service I am paying for.
If this matter is not resolved before Monday 19 January I will have no other choice but to take this up with my lawyer and take further steps.
I will never upgrade or renew any of my contracts with Telkom again. I have already taken a contract with Vodacom due to the bad service from Telkom. As and when the current Telkom contracts that I have with Telkom will be ready for upgrade I will cancel each and every one of them.
BAD BAD SERVICE
On 20 December I went to Telkom shop Wonderboom Junction Pretoria for assistance again. Mhlanhla Mthimun assisted me in a very helpfull manner. She recommended that I do a simswop on my Telkom no: *** which I did. We tested it and the problem was not fixed. So she logged an IPAC AGAIN with no: ***7 and it was escalated. Since it was December holidays I gave Telkom some time to fix the problem. However up untill today 15 January 2026 the problem is NOT FIXED at all.
This is REALLY UNACCEPTABLE NOW, I have a business to run but my clients and family, nobody, can reach me on my migrated number ***. I am losing ALOT of clients and orders due to this.
I am paying my account with Telkom every month on point but I don't get the service I am paying for.
If this matter is not resolved before Monday 19 January I will have no other choice but to take this up with my lawyer and take further steps.
I will never upgrade or renew any of my contracts with Telkom again. I have already taken a contract with Vodacom due to the bad service from Telkom. As and when the current Telkom contracts that I have with Telkom will be ready for upgrade I will cancel each and every one of them.
BAD BAD SERVICE