Telkom mobile nightmare cancellation service

<p>My contract is coming to an end first week October. , I called Telkom mobile call centre to give them notice I'm cancelling my contract, I was emailed cancellation forms and immediately sent it at the end of August.</p> <p>on the 1 September I called the call centre asking have they received my forms. The agent seemed like he was confused even being there , he didn't know what was the process and said I should go to the store but the forms says to email cancellation@telkom, he kept putting me on hold to go ask someone else. I asked to speak to that person he said he forgot there name, how do your ll hire people that doesn't know your product.?</p> <p>he eventually told me they will call me. I'm still waiting and the month is soon coming to an end. I will cancel my debit order for contract not being cancelled next month as I did give my notice in advance as the 24 months will be over. Should I get blacklisted Telkom mobile will be held liable</p>