telkom mobile nightmare

Good day

Account details: Account no: ***

I called in Telkom customer care in 2017 requesting a cancellation quote I was emailed a quote with an amount that I needed to pay to settle my account . I was provided the following invoice number Invoice no: ***.

The invoice clearly states the penalty fee for an early Cancellation on this contract is R12418.75.

I made a payment of *** PAYMENT MADE IN 12/12/2017 of R12418.75.

Now Telkom has listed me and claims that there is an outstanding amount on this account.

Kindly rectify this on your side and remove debt of my record.

Kind Regards Tshiamo