1 reviews | Active since Dec 2015
Telkom Mobile newest **** on LTE
On 21 May 2015 a call center agent representing Telkom Mobile Internet LTE aka Selldirect Marketing (Pty) Ltd called me for a telkom mobile lte modem and connection. I inquired a few days ago for prices.<br> After he convinced me to take a package I decided on LTE 100GB package. Delivered 25 June, I battle to get a signal (confirmed that I would experience no issue) and had to buy an antenna from Poynting at R4680.00 I got connection but had to battle another 2 days to get the account activated. On the same day I received an sms stating that I used all of the remaining 60GB of 100GB which was not used by me and the modem showed 9.9MB used. After calling the sales agent I was referred to Telkom. After 3 days of ongoing battle to solve this issue I gave up and cancel with the agent as it is clear that their will be no joy and it was expected I shall take the loss. It was agreed to pick up the modem and cancel the contract. Today, I received an invoice for R10000, inquiring on that it was stated that is the cancellation fee. I once again have numerous phone calls, a visit to the branch with no positive result or solution. I will never use telkom and beware. YOUR NEXT.<br>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM174948.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM174948.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
