Telkom Mobile new sim data
<p>On Monday morning I went to Sandton City Telkom Mobile store, bought and RICAd a new sim card and asked to purchase a 2GB data bundle for the sim card while I was there. I paid for the bundle, and received a receipt with the new sim card number on it, I asked about the data and was informed that it was already loaded on the sim.<br />On Tuesday I tried to use the sim in my modem, and couldn't as I had no data, I complained to @HelloTelkom on twitter and bought a 2GB data bundle for the sim on my banking app. After investigating @HelloTelkom came back to me on Wednesday and told me that 2GB was loaded on the sim on Tuesday at 12:13, I rep**** saying that it was the bundle I bought from the bank, and that I want the 2GB I bought on Monday in store. On Thursday @HelloTelkom come back to me and tell me that billing department and mobile department can't help me, I must drive back to the Sandton store (I reside north of Pretoria) to see if my sim is active.<br />It is going to cost me more than the value of the bundle to drive there and back again to sort out their issue. All I want is the data that I bought in store on Monday morning.</p>
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Telkom's replyOfficial
14 Oct 2016, 10:58Hello etienne-shardlow
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply14 Oct 2016, 10:58
Official
Hello etienne-shardlow
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
's updateReviewer Update
14 Oct 2016, 14:04Finally got this issue resolved, after four days of dealing with @HelloTelkom and the billing and mobile support teams. All it took ultimately was an email to the store, pity that it took me four days to get working contact details for the store concerned. The store has loaded my data now and I'll confirm this as soon as I get home to my modem.
's update14 Oct 2016, 14:04
Reviewer Update
Finally got this issue resolved, after four days of dealing with @HelloTelkom and the billing and mobile support teams. All it took ultimately was an email to the store, pity that it took me four days to get working contact details for the store concerned. The store has loaded my data now and I'll confirm this as soon as I get home to my modem.