Telkom Mobile New Phone Disaster

I used the Telkom Mobile online application process for a new cellphone contract on 2 Feb 2018. An agent called me, and we did the whole process over the phone. First, the advertised special I had app**** for (which was advertised on their site), was not available. Then was a back & forth to try find another suitable deal. There was nothing as good, but I settled for something less. Telkom then debited my account with the first payment on 3 Feb - very efficient. 2 Weeks went past - no phone. After repeated calls to Telkom it transpired that yet again I could not get the phone I wanted as my order had not been processed - but they took my money! It is now 22 Feb and guess what, still no phone! This morning I got a sms saying the courier would deliver my device today. I just called them (2pm) & discovered that Telkom has my address completely wrong & who knows where the phone has ended up. Wow!