1 reviews | Active since Feb 2017
Telkom mobile - new iPhone in for repairs - 5 x weeks no phone!
<p>Telkom mobile - My iPhone 6S, only 3 months old, was submitted for repairs 5 x weeks ago!!! On 27 Dec 2016. It is under guarantee, I pay insurance through Telkom - they tell me it cannot be fixed and I will get a new device, but no-one can tell me when!!! I have made numerous calls to ********** [the collections company for repairs], and I have been into Telkom store Fourways Crossing, regularly - there is no answer [from anyone] as to when I will receive the device, there is no accountability, no-one can help!!! I have lost money and work because of no phone!!</p> <p>I want a replacement iPhone now!</p> <p>Job no: TRJ031688</p> <p>Invoice No: ********** 0</p> <p>cell: ********** </p>
My concern is that each time I contact the repairs dept or go into Telkom store, I am told the matter is being escalated, but clearly this has had no effect!
My concern is that each time I contact the repairs dept or go into Telkom store, I am told the matter is being escalated, but clearly this has had no effect!