Telkom Mobile never processed my cancellation request on my contract!

On 22/04/2020 I have cancelled my mobile contract with Telkom via their website. On 27/04/2020 I have received an email from Telkom confirming my cancelation was successfully processed. I was aware that I had to give one calendar month notice, this the last day of my service being active was supposed to be 31/05/2020.

01/06 my bank account was debited. 01/07 again my bank account has been debited.

After chatting to Rosswell Cele via the Telkom agent option, I was advised that my service is still active.

I am furious! First of all one can NEVER get through to Telkom's customer care number. If you are lucky to get hold of an agent to chat to online they are arrogant. Secondly how on earth after canceling a service and receiving a confirmation mail can a service still be active?

I have reversed all debit orders and have placed a block on any future ones, but, I my ITC score will now be influenced as Telkom will try to collect funds but the debit order will bounce - so I will get listed as a "bad payer"

I will never ecomend anyone to join this excuse of a network!

Any advise on how I can resolve this issue?