Telkom mobile needs to treat its customers better.

Last week I noticed that there was an option to purchase 450 GB night surfer data from Telkom mobile's mo'nice menu. Now the problem is it doesn't specify whether it is all net or just Telkom mobile data. I've tried emailing, calling and contacting Telkom mobile on social media to find out more details about the details. Each try failed. The Telkom customer line was either congested where you're left waiting on the line for an hour, contacting them via social media and email yields no response. Telkom seriously needs to work on its customer care and how it marks products.

Today, I decided to pay R59 for the Night surfer bundle, figuring that maybe it was for all networks. I can't use anything but roaming or all network bundles because Telkom doesn't even have coverage in my area. As soon as I make the purchase, it sends me an sms telling me that I've purchased 450 GB of Telkom Night Surfer bundle that expires in 30 days. Why couldn't it specify that in the Mo'nice menu. Why are there no warnings and disclaimers. Going further than that, why can't I change my tariff plan cause the one I'm on is currently useless to me?

So now, I've spent R59 I'll never see again for 450 GB that I'll never be able to use. And I can't even change my tariff plan and Telkom ultimately treats their customers like garbage.