1 reviews | Active since Mar 2016

29 May 2017, 10:54

telkom mobile needs to pull up its socks

<p>I have had service issues and delay in turnaround times with both Telkom Finrite service centre and Telkom Sandton. I am now trying to contact Telkom Sandton as to hear where they are with my phone repairs and I can't get through. Loan phones are not available, even with insurance. They should probably review this business model due to a lack of efficiency in servicing. </p> <p> </p> <p>Hoping to get a phone back soon.</p>

0
Replies (3)
Telkom
Telkom's reply29 May 2017, 14:10
Official

Good day Linda,

Please privately reply and provide your affected number and the repairs reference number so we can further assist.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

's update06 Jun 2017, 09:39
Reviewer Update

Hi. Please call me to assist. Can't get through to the finrite call centre. Your staff at Sandton City say have now way of assisting. The level of service is absolutely appalling!!!!

's update19 Jun 2017, 14:00
Reviewer Update

Still no help!