Telkom Mobile needs to be taken to task for their incompetence and lack of communication

I am beyond frustrated and angry with Telkom mobile regarding my cellphone contract account held with them. I have this contract for over 3 years now, and during last year I went through a rough financial time, where I could not afford to make the monthly payments.

With the attempt to make arrangements on my account, calling the call center had been a complete waste of time each time, as I was not assisted at all. my account went into arrears and during this time until now telkom has not made contact with me once to try and assist me with this.

Instead I now have a default against my name on the credit bureau for my account with telkom but each month they debit my account with random huge amounts as and when they please.

as far as I am concerned this is in bridge of contract from their side, I never agreed with them for them to debit my account randomly as and when they feel like it impacting my credit profile as well as credit scoring.

I wonder if these *********** people would even contact me after this complaint as I plan to serve them with a lawyers letter to appear at the court for us to resolve this.

Regards Shiksha