Telkom mobile needs help

1. 348mb disappeared in 1 hour, while phone in active. Used only Whats App, but data is Free Me...should not have used data. 2gb use to last me a month, but this month have bought hundreds of rands of data. 2. App does not work without data 3. When accessing app, found father-in-law details loaded on my profile (stays with me) and none of my details with my cell number or contract, on the account. Nothing 4. Found help number. Number on app 081180 does not work, refers to whats app line. No option for my need so i chose 5 for HELP. this refers me to SALES on 1023. This number requires airtime from telkom line to phone..

My issue is unresolved with no recourse or contact number