Telkom Mobile my favourite but TI info not standardised or available.

<p>I originally took out a contract with 8Ta was very happy with service ESPECIALLY the call centre.</p> <p>I often called for data add ons etc and they advised of other ways to order / add et via USSD or online... I often told them that their assistance is far easier for me and a pleausre... A call centre that you dont dread calling. Really fantastic.</p> <p>I recently upgraded and decided to tryout Showmax. I can pay for this on my telkom account and get access. However the coupon code was never recieved etc. I called the call centre that did not know... I was pushed form pillar to post depsite me referring to the webiste and telkom documentation referring to the process. I went into a telkom store to no avail. I called in again a few times and evenutally code a coupon code and happily enjoying showmax. I would like to suggest that the Call Centre, which I praise and certainyl spread good word of mouth for its service, be trained with the showmax details / process and more on the TI data bundles. I often call in to add on 10gb TI data for showmax and I experience staff that are not too sure what i amy be referring to or have challenges. The staff have always been brilliant I beg you to ensure tha the staff recieve product training on the above to keep up the customer experience I have had.</p> <p> </p> <p>When requesting balances *188# I used to get TI balances included in the sms but now I don't. HELP? </p>