Telkom Mobile mo’nice services

I have almost a week trying to access for mo’nice services , i get messages that say currently no special offers assigned to this number, I tried to call and asked what happened to my mo’nice services , consultant advised that they still packaging a new deal for me roughly it takes 24 hours, today I contacted customer call center I didn’t got helped with my query even the consultant by name of Luyanda Dlamini refused to log a query for, she also advises that I can’t compare myself with other clients based on client service, it really shows as customers we not treated the same