TELKOM MOBILE MONEY **** AND ***** SERVICES

<p> </p> <p>TELKOM IS OVER DEBITING ME AND TAKING MONEY FROM ME THAT I DO NOT HAVE, PLEASE ASSIST. </p> <p>I app**** for an Iphone 6 with telkom contract and it happend that I lost the phone and I had to apply for another iphone 6 plus, therefore my contract had to be migrated from iphone 6 to iphone 6 plus which had to resolute to around R780 according to their telkom calculations around May 2016 . </p> <p>In June 2016 I was debited R2095.18 which telkom cannot account on what the fee is for, in July I was again debited an amount of R1381.50 which telkom failed to account to, in the month of August I was then debited an amount of R1248.00. </p> <p>Since Telkom has been over debiting me I do not receive any statement and therefore I went to the store to request my statement, to my surprise I have been debited R350 EVERY MONTH for migrations fees and I was apparently paying for once off internet bundle that I did not sign for and, for the rest of the money they cannot account to it. I lodged a complaint in July and was given the following ref no. ********** 2 and Telkom only called me twice and both people were asking me what was wrong, hence I was not given a thoroughl explanation of what is going on.</p> <p>When I call telkom call centre telling them that it is over a month now and my next debit is due and they are going to repeat the same error of over debiting me. They are telling me to wait for them to call me hence I cannot talk to their people at the back who are investigating they can only add notes to my complaint. When I ask to speak to their mangers empty promises are always made by stating that they will call me back.</p> <p>This the second month that I have been over debited since I logged the complaint and it seems like they are dragging so that they can over debt me while they are telling me that they will call me, and what is frustrating is I cannot even talk to the person who is responsible for my case. I even got a second case no. for being over debited ********** 1 nothing is happening. </p> <p> </p>