1 reviews | Active since May 2016

14 May 2016, 08:02

Telkom Mobile + Mobil Talk = Disaster (SHOCKING!!!!!!)

Absolutely disappointed with the two companies Mobile Talk pretended to be Telkom Mobile and sold mw my upgrade. When I discovered this a day later, I contacted Mobile Talk and they agreed to fetch the upgrade. They promised to have that contract cancelled with immediate effect. Unfortunately I am sitting two months later with a bill that is 10 TIMES my monthly subscription to be paid. I have contacted Telkom Mobile several times to sort this out, with no luck they keeping on promising that they but never ever do so. I have two contracts with them they have suspended my lines totally. I am now in a situation where I am being billed for a cell phone that I do not have. I have been to the store three times they advised me that the call center will only be able to assist me. How is it possible that they can assist when we have been trying to resolve this issue from March. I am running a business and I don't have my business line available. If this problem is not resolved by Monday I will contact the Ombudsmen relating to this. I have paid my contracts for two years without issues. Just to upgrade get you in this situation I need to think twice next time. Very disappointing I am losing business call due to this, THIS IS NOT ON.

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Replies (1)
Telkom
Telkom's reply17 May 2016, 06:12
Official
Hi Naidoosha, Thank you for making contact with us This response serves as confirmation that your query has been received and we will get back to you. We really do apologize for any inconvenience we have cause to you. Your reference number is: SM233859 Regards Luleka Telkom Social Media Team