Telkom mobile misleads customers with pro rata billing

Consumers BEWARE when taking a contract with telkom. They mislead people about the prorata billing and when you complain they say staff are not trained properly at store level.

I took a contract on the 19 December 2017 and was told I'll get charged pro rata but today I received my invoice and they are charging me from the 1 December 2017 for the device. After holding on for 15 minutes I finally got through to a consultant by this time I was frustrated. I explained to him that I got charged the full subscription and he said that pro rata only applies to the services. I told him that the salesperson at the store did not tell me that it only applies to services. He said there is nothing he can do and they are receiving several complaints like this which they have raised.

I then went on their website and under pro rata nowhere does it state that we will have to pay the full subscription for the device.

I feel this is totally unfair to the consumer since we never had the phone from the first. How can we be charged for something we never had????

Consumers please be aware when taking a contract from telkom. I will never deal with them again!!!! VERY MISLEADING!!!!!