Telkom Mobile: Misinformation. ********** debits. All round ****py service!!!!

<p>I had a cellphone contract with Telkom Mobile for R399 per month. Payments were made successfully without incident until I wasn't working for the last part of 2015. In February 2016, I called the call centre and asked for a full outstanding amount on the account and also requested banking details so I could make payment. I made the payment while the agent was still on the line. He told me it would reflect on the system within a few days. <br />I then went on to ask the agent what would now happen since I had paid the account and he told me the line would be opened and all would continue as normal.<br />This call happened on 25 Febraury 2016. All calls are recorded so I believe that Telkom and its trained agent can attest to that information given to me as a customer.</p> <p>To my surprise, Telkom debited R2900 from my account in April 2016 saying I owe them. Owe them what? From where? After no notification was given to me via email or phone call or even a posted letter since Telkom had tall those means of contact with me, from the time I opened the account with them. To this day, I have not received a call or email from Telkom and any attempts I make to get in touch, I am told that the Collections Department can answer all my questions and the matter will be escalated (under ref no: ********** 6) to them and funny enough, since April 2016, NO ONE from the Collections Department has bothered to get in touch.</p> <p>After fighting this matter for 2 months after the initial R2900 debit which I reversed) Telkom went quiet......TILL YESTERDAY (29 March 2017, ALMOST ONE YEAR LATER) when Telkom came into my account again and debited R1500. <br />Again I ask.....How? Why? On what instruction?</p> <p>This matter has caused enough headache and distress to my life and wasted enough of my time and resources each time I contact the Telkom Call Center. <br />To add a cherry on top, this matter has messed up my credit record because the amount of R1995.00 which I paid in February 2016, still sits, showing as outstanding since September 2015.</p> <p>I refuse to have to continue to deal with the stress of knowing that on every pay day, there will be a debit of whatever amount they decide on that time, which I will in turn have to reverse and have to pay the reversal charge for. </p> <p>And of course, again, tday, Telkom came into my account and debited the amount again!!!!</p> <p><br />The matter keeps "beinf referred to the Collections Dept. <br />The same Collections who didn't bother to call me EVER!!!<br /><br />I'm done. I've waited enough. We'll go to court on this one!</p>