Telkom Mobile mess up and they cut me off!!!

I am beyond furious now with Telkom! I as the customer have had no fault in the error caused by upgrading my contract! This was all sorted out with the correct amount that was going to be debited from my account end of this month. Telkom apologised for this! HOWEVER not to my surprise at all actually Telkom Mobile cut my services after they told me they would debit my account! I have now been sitting without phone service for a while. This is unacceptable as I was not at fault at all yet my services are being cut off because of non payment!!!!! It was agreed I would be debited R1780.45 at the end of the month. This is disgusting yet again because this is the 2nd time Telkom Mobile has made a mistake with my account and then tried to bully me to pay for the fault in advance by cutting my services!! case no ***1, ref SM138573<br> <br> I want this rectified! If you look at my reports I actually reported Telkom Mobile last month for this specific issue! I have done nothing wrong and its all Telkoms fault yet I get the bad name?? If my credit has been negatively affected in any way I will be sending Telkom a lawyers letter!<br> <br> Cant call your call center either to rectify! Its pathetic!