Telkom Mobile Mall of the North - Poor

On 11th October 2014 I took my Samsung S4 Mini contract phone in to the Telkom Mobile Mall of the North store for repair of the flashing back-light. On 29 November 2014 after almost 2 months of no feedback and constant hassling and follow-ups from my side only I finally receive my phone back at the store. The screen was smashed and the phone would not switch on, definitely far from the condition the phone was in when I handed it over in October. After another 2 months of the store Manager, Elsie, refusing to accept accountability I finally received word that Telkom would repair the phone. I never receive any feedback from the store or the repair centre I have to follow up and go in to the store only to hear week upon week that they are waiting on Telkom or Repair Centre or whomever to make payment to release my phone. It is now almost 6 months without my phone yet Telkom Mobile is never late to take my debit order monthly.