Telkom Mobile - MALL @ CARNIVAL ***********

<p>My wife's phone a LG G4 froze up in November, after visiting our Closest Telkom mobile shop @ Carnival mall on 29 November 2016 we where informed that her phone was still under waranty and therefore they will send it in to the repairs department and that the waiting period should range from 3-4 weeks.</p> <p>We started contacting the store (Number listed on the internet) end of December never picking up their contact number. After phoning the mall @ Carnival contact asking if they've got a alternative number we were informed that that store does'nt have a line for clients to phone them on.</p> <p>We visited the store on 29 December 2016 when we where informed that they can't trac the progress of our fault, and they can't phone the repair department as they do not have contact details for them????????</p> <p> </p> <p>We received a sms on 03 January 2017 stating that her phone was submitted to a technician for repairs.</p> <p> </p> <p>We phoned the call centre on 04 January 2017 stating sorry we can't assist. So from 29 November 2016 untill sent in for repairs on 03 January 2017 that is a total of 6 weeks for doing absolutely nothing to her phone just laying in the shop and only send in after 6 weeks. How pathetic my wife travels to work everyday a hour in the morning and hour in the afternoon if something happens to her we do not have any means of contacting her.</p> <p> </p> <p>We did not have any issues with Telkom mobile untill now we even promoted how exellent they WERE not anymore.</p> <p> </p>