Telkom mobile LTE ****!!!

This is now my third complaint via Helopeter - I subscribed to Telkom Mobile LTE Wi-Fi for my residence at R399 per month for 2 years. Since it was installed it never worked and I have attempted to contact someone at Telkom mobile for 5 months! I got 2 calls from them and then nothing - I have switched back to MWEB and reported them to the Consumer Protection Act council. They just do not respond - so I am paying for a service that does not work but worse - their email contacts are full (no surprise there!) and they do not pick up their phones! Anybody out there with the same problem ? I need help - my next step is to close by bank account and then let them come to me - THIS IS A **** PEOPLE - IF YOU GET A CALL FROM TELKOM MOBILE FOR LTE - DO NOT FALL FOR THE TRICK! - I need help!