Telkom Mobile LTE no service

We first reported the Internet connection problem on the 8th of August 2022 to Shelly Beach Telkom branch where we first signed our contract for internet connection. Since then I followed up daily with no answer to the problem just that the fault reported is still open. The Fault Reporting System is extremely poor.

My internet usage shows that I have internet, but its because I have to drive daily more than 30km and work in my car at the next tower and for safety at night at a Petrol Garage parking area for safety. My working hours overlap with overseas time zones.

No face to face meetings can be done or skype as we just do not have internet or it will show that I am online but then colleagues phone to let me know that the internet is not what it seems, messages ending late in meetings etc.

Last week I received a phone call and since then a two second call as follow up from a Cape Town number ***, but whenever I call back to actually speak to the person calling and receiving an update regarding the problem there is no answer. The call is so short that you do not get time to answer.

We can not continue with making payments and receiving no service. It has become almost a pattern, little internet until 09h45 then nothing and again from 13h00 on wards.

We are situated in South Coast KZN, why are technicians phoning us from a Cape Town number? We are more than five weeks in the problem and the problem is just continuing. Now with load shedding its extra load as the tower just do not have back up batteries.

Please can someone urgently get the problem resolved for good. Our reference number: 6***.

My current upload is 0.36 Mbps download and 0.04 Mbps upload.