Telkom Mobile(LTE) - Bad Service, Poor after sales, *********** Staff

<p>I signed up for a Telkom LTE Router 10+10GB at R299 on 30 May 2015. At the time, I asked the consultant if there were any promotional deals that I could look at. He advise that there was not. 2 days later I found out that Telkom was a having a promotion deal in June 2016, 10+5GB at R199. Considering that it was a 2 year contract, I then went back to the store on 03 June 2016 and advised that I was not happy with the contract or service and wanted to cancel the contract due to affordability and bad service.</p> <p>After following the queue on 03 June 2016, I spoke to Calvin, who advise that I should speak to the lady who was sitting next to him at the time. After eventually speaking to the lady, she advised that Calvin was the person to speak to. I was tossed between the 2 consultants. I then left the shopping advising that I would go back the next day and either speak to someone who knew how to assist me or to the manager.</p> <p>On Sa****ay(04 June 2016) at 9:20am, I went back to the store and spoke to the technician on the floor. He then spoke to the mobile consultant, there were 2 consultants at the time, and she(the consultant) advised that she did not know how to process the cancellation. The technician, not knowing that I heard his conversation, then told me that the contract cannot be cancelled. I was then approached by Andile Ntuli who called me to the counter. After explaining my request to her, she told me that she cannot cancel the contract, I then asked to speak to the manager on duty and she advised that there was no manager. I asked her to called her manager, and then after supposedly speaking to ther manager, she advised that there was nothing that she could do, then rudely threw the modem back and me and looked at her computer as though I was not standing there.</p> <p>I then contacted the called centre and spoke to Scelo Hleljwa(***), who advised that the branch can in fact process the cancellation.</p> <p>I then decided to go to the Pavilion branch and Vernon(the branch manager) advised that the branch is able to process the cancellation by filling out the form and emailing it to head office, which he then kindly assisted with.</p> <p>Based on the service that I had received thus far, I decided to also scan and email the cancellation form 04 June 2016, and received the following auto-response</p> <p>"<br />Delivery has failed to these recipients or groups:<br />***</p> <p>The recipient's mailbox is full and can't accept new messages at this stage. Message therefore not delivered. Please try resending this message later. [Telkom SA SOC Limited. Registration nr : ***]<br />"</p> <p>I allowed a few days and tried to send the email again on 08 June 2016 and received the same auto response.</p> <p>Further, I have received an Invoice from Telkom(on 04 June 2016) with the following line entry</p> <p>1 x SmartBroadband Wireless 10GB + Huawei B315 R 365.06</p> <p>I am not fami**** with how this amount was calculated, neither did I receive any documentation from the consultant or via email stating the break down of this amount.</p> <p>The consultant advised that I will be pro-rated @ R299 x 2 days, and that billing occured in arrears.</p>