TELKOM MOBILE LIES ABOUT CANCELLATION TERMS

On 10 Sep 2014 I phoned Telkom mobile enquiring about cancelling by 10GB 3G data bundle with number *** as I wanted to upgrade to ADSL, and would no longer need the 3G. The consultant confirmed that there would be no cancellation fee payable as I was on a month-to-month contract. I have the recorded telephone conversation of this. <br> <br> Based on this information, I incurred the expenses on a new Telkom ADSL line. On 31 Oct I emailed them to cancel my contract. They responded immediately saying it is a 2 yr contract, and a penalty is payable in order to cancel this account.<br> <br> I emailed them again on 5 and 6 Nov, 5 Jan and 2 Feb to resolve the matter, without a single response.<br> Of course I tried phoning them to follow up, but their cancellation dept ***) only ever rings.<br> <br> In between, I have called the 081180 number continuously, and my reference number ***4 has been \escalated"3 times. The last time"