TELKOM MOBILE LEAVES CUSTOMER IN BAD CREDIT RECORD FOR A YEAR AFTER CUSTOMER PAYING OFF THE ACCOUNT AND REQUESTING CANCELLATION!!!

Pathetic experience with Telkom Mobile. I app**** for a contract in 2017, approved and received the gadget. I eventually paid off the outstanding amount of the contract and asked for the contract to be cancelled. Just when I thought it was cancelled last year, I get alarmed by a negative rating on my credit score. I noted that I have an amount of R249 or so outstanding. I called it and was advised that it would be cleared, which it wasn’t. I called again to query this in September and was told that I was in arrears of R256. I was asked to pay the amount stated and I refused. I then requested a recording and was told that a supervisor would call me in 24 - 48 hours to resolve this issue. To date, I haven’t received a call or any form of communique to resolve this issue. I’m utterly disgusted as this has and still is messing up my credit record!!! Telkom doesn’t care about their customers! All they want is our money, but fail to respect our wishes of closing off contacts! This MUST BE RESOLVED ASAP!