Telkom Mobile Lakeside Mall - No After Sales Service

I purchased two contracts from TELKOM LAKESIDE MALL in Benoni Boksburg in December. Before leaving I requested that they port both numbers over and cap the lines so that no additional charges will be allowed after the assigned data &minutes. As we were going away and I work long hours with no time to go through to the store, I insisted they help me when I call and they promised.

Regarding the Port: I was told to call on Monday as they cant do this on a Saturday but would assist telephonically. I called and it just rings mostly - for a month. The two times I managed to get through I was told to call back the first time, and then no answer, and the second I asked for the manager, who apparently was not there, but would call me back. I asked for her number they said they wont give that out. I asked for the store owner and they wouldnt give that out. I finally received a call back from the 'manager' who promised to do the sim swop. She said she would call me back once she found my file. I am still waiting, and every day I call, it just rings.

Regarding the CAP: I was told to call month end as they could not do this during the month?!?! Again I cant get hold of anyone, and telkom themselves online and telephoncally say that both of these requests must be done with the store directly. My son is young and could potentially run up a crazy bill.

I just want to Cancel these contracts and go with the mobile service providers who phone me constantly wanting business.

I am beyond myself now, and dont know what to do.