Telkom Mobile lack of service & contract breaking

Telkom Mobile , how many chances do I need to give you? How any times will you leave customers with nobody in your entire company who can help them. Three and a half weeks you have suspended my account now, after YOU made the error of debiting the incorrect amount from my account which I promptly corrected and informed your accounts department about. Three weeks I have been dealing with your call centres and recieved zero feedback and zero progress. I am unable to recieve the services I am now paying for and all because you messed up. This isn't even the first time I am in this situation with you and you promised you would never do this to me again. This time I won't let you get me down. I know you \service providers\" are all the same. I know your paper contracts mean nothing from your side but everything from mine. You actively PUNISH paying customers for what your systems deem a misdemeanor and refuse to compensate them in a anyway whilst admitting that your systems are broken.<br> Two weeks I have been waiting for any news from you and one week ago I logged a case, one week I have been waiting for my case to even be assigned to somebody in a department: a department with no name, no"