Telkom Mobile lack of customer service

Totally disappointed with Telkom Mobile customer service. The way customers are treated is uncalled for.

I changed my banking details for debit order purposes several months ago, Telkom has failed to successfully debit my account and makes this my fault on a monthly basis.

Every month I get hostile and nasty generic messages talking about my services being suspended and being handed over or blacklisted.

I have called the contact every month with little to no assistance, asked to speak to a manager, only to be told I will get a call back - which never happens. And each time I call for assistance, I get told by a voice prompt that I am in arrears and listen to an agent who doesn't even help. Cherry on top is that I called the contact centre today, only to be told my query never was sent to the accounts department.

Telkom, i am totally appalled at the lack of service delivery. I am a good payer and to be shamed by a big company like telkom due to its own incompetency is unacceptable.