Telkom mobile know nothing about TCF (Treating Customers Fairly)

<p>I</p> <p>I have a contract with Telkom mobile that they just don’t want to cancel, the 24months has long passed and I sent a cancellation form to them 30 days before the 2 year contract anniversary .The contract should have been cancelled end of September 2016, this month I received a statement indicating that I have to pay the contract. I have so many encounters with this services provider and all of them are not in my favour I’m always not a happy client I had to wait 3 months for them to fix another query that I had for another contract I have with them and eventually it was fixed, I don’t know how long is that going to be running smoothly coz they just manage to surprise you with a ridiculous bill .I will never recommend Telkom mobile to ANYONE</p> <p>I’m still waiting for my contract to be cancelled and I don’t know till when must I wait ,the last time I called them 12th October an email was sent to the billing department to review the cancellation and remove the billing in my invoice because I had cancelled the contract in August 2016 already for end of September 2016 and was advised that their turnaround time is 72 hours, Its now the 19th I called to ask whether the contract has been cancelled and was advised its still pending ,and that agent had a nerve of telling me that 72 working hours they work 8hrs .Are Telkom mobile ethics only looking out for themselves ,where is Treating Customers Fairly . Ref ********** 9</p> <p> </p>