Telkom Mobile Kenilworth, very dishonest consultants.

On the Saturday the 31st of August 2019 I went to the Telekom Mobile store to enquire about getting an upgrade. I was helped by the friendliest most helpful guy on the face of the earth Shahied Khan. I found a device that I like and we go ahead and do the upgrade to where 100 anytime minutes were to be added to my package.

Long story short I still do not have my minutes on my contract and was told that I would only be charged from September month for the amount of the contract which was a huge lie. He gave me a number and an email address to contact him on and he would help me any time I called. So on the 2nd of September I proceeded to contact Shahied as I did not receive my minutes.

I called the store the entire day calling to a number that does not work. I tried getting other numbers to contact but was not successful. I sent Shahied an email as well hoping that he sees it and calls me back. I still haven't received a response on my email that was sent on the 2nd of September 2019 and it is the 10th of September today.

I then did the only logical thing and went to the Kenilworth branch where I did upgrade and Shahied was not there as he only works until 3pm I was informed by his colleagues (This dishonest guy is the stores manager).

I then dealt with another consultant who checked my account for me and informed me that the invoice I received which was almost double the amount of what I was told it would be would be outstanding and is correct that I was billed for the entire month of August and the upcoming September as well.

The staff also informed me that they don't do new contracts and upgrades on the last day of the month for this very reason of being charged a device fee for a full month when you barely had the device for a full day.

These guys have no shame and are just a bunch of commission chasing ******.