1 reviews | Active since Jan 2015
Telkom mobile keeps *****ing from me
Hi<br> I wrote to Hello Peter at the beginning of this year with a complaint about Telkom mobile. I had opened a contract with them for a cellpohne (Sony Z3). I spent an entire month without a phone because they did not have the phone I wanted. I then opted for an iPhone, but that phone was faulty and I returned it less than 24hrs later. They wanted to book it for repairs. Needles to say, I canceled that contract. <br> In April - or there about - I got offered a smaller contract by them within th R100-R150 area, which I took for my little brother. Since then I have had to go to the bank at least once a month to reverse ridiculous debit orders by them. The debits range from R1500 to R5000. I asked the people at Telkom at Festival mall in Kempton park who had no idea what was going on. The said the account was now with NUBEBT, their collectors. I only approved a debit for the tiny Sony E1 and I get a statement every month for about R250. I also keep getting calls from debt collectors, saying that I'm in areas with my account, but my statements do not reflect that. and even if I hadn't paid since the beginning, the amounts they debit are just comical. This is a terrible inconvenience.
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Regards
Luleka
Telkom Social Media Team
Best regards,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will investigate and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM129504
Regards
Luleka
Telkom Social Media Team
Best regards,
