TELKOM MOBILE: KEEPING OLD NUMBER WHEN UPGRADING

<p>I upgraded my existing Telkom business mobile contract (single sim) to a new Telkom business mobile contract with dual-sims. I was assured by several Telkom agents before receiving the new phone on 13 April 2017 that I would be able to keep my old number on one of the two sims of the new contract and that only the second simcard of the dual-sim contract would get a separate, new number. Porting would not be necessary as I already had a Telkom contract and therefore my old number is already an existing number on the Telkom system. To date, almost a month after I've received my new cellphone, I am STILL struggling with getting my old number to work on the new phone. I am currently being forced to still use my old contract and old phone with my old number (for phone calls & sms) along with the new phone (Whatsapp & other applications), therefor Telkom is forcing me to pay for two contracts, one of which is supposed to be stopped by now and the number allocated to the new contract. Assurances and promises of feedback and escalating my issue is as far as I get with Telkom with the issue still unresolved.</p>