Telkom mobile *** service

I logged a complaint with customer care line 081180 and it was registered ***0 on the 2/1/20 and got a meassage on the 6/1/20 stating its been resolved, no phone call nothing or follow up. Was told the instruction was not clear.

I have been using telkom for more than 2 years, every moth I recharge withmore than R600 to buy free me bundle 20gig. My data expires every 31days instead of 61 days as advertised.

Its been like this, since the promotion for 61 days started, I have been losing data every month. I need my data back and this problem to be resolved going forward.

By the look of things people at customer service have no clue on how Telkom packages work and they are unable to log a clear complaint for me. They are all clueless of Telkom mobile packages.

I am unable to recharge until this problem is solved, I am unemployed, every single MB of data is important to me, so I.need help fast.

My number is ***

Please help.