1 reviews | Active since Jul 2017
Telkom Mobile just took my number away
<p>After 2 years of terrible network service in my area (Bryanston, JHB) I have finally been able to cancel my contract with telkom. But this is not the end of it, They have kindly taken away my mobile number as well as a parting gift so to speak. Are they allowed to cancel my mobile number that I have used for the last 20 odd years??? I have my husband and children traveling and they can not call me except for whatsapp. I have begged and pleaded with Telkom to give me my number back and I only get the comment of "your query needs to be dealt with by the Back office" No-one is doing anything in the "Back office". I also needed to pay R2000 to get International Roaming when I started my mobile contrat as it was a new contract (I never heard of this before, but I was desperate because I was traveling that week) I have never gotten my money back from Telkom ! Realy, how bad must business be at telkom when they can not even pay back the money????</p>
Just an update from my side, I called the Telkom Customer service regarding theis matter "Again" and was told that telkom Mobile works on a 3 day (72hrs) turn around time.
Please be aware of this when dealing with Telkom as I am used to a turn around time of 24hrs.
Tough luck for me as I have now been officially cut of from the world for a week.
Just an update from my side, I called the Telkom Customer service regarding theis matter "Again" and was told that telkom Mobile works on a 3 day (72hrs) turn around time.
Please be aware of this when dealing with Telkom as I am used to a turn around time of 24hrs.
Tough luck for me as I have now been officially cut of from the world for a week.
This is now day 4 and still waiting for the famous phone call from Telkom regarding my mobile number which they cancelled.
This is now day 4 and still waiting for the famous phone call from Telkom regarding my mobile number which they cancelled.