MV
Marius V
1 reviews | Active since Feb 2017
05 May 2017, 06:57
Telkom Mobile issues AGAIN!
<p>I logged a call with Telkom mobile over two weeks ago regarding my modem and cell phone that for no reason started to drop internet speeds drastically. I mentioned that there is a Telkom tower 400m from my house and that the signal bars are between 1-3 respectively which makes no sense. I have unstable internet connection now consistently and feel ********** paying for an Lte service which does not exist. I was told a technician will attend my problem but to date no one has done anything, it is not a router or phone issue. I cannot understand how they say it’s my modem or settings if the ****** thing has worked perfectly for over 4 months and hasn’t been changed or altered. I want his resolved by end of business today or Telkom can shove these agreements. My ref number is ********** 5.</p>
Helpful (0)
Replies (8)0
Replies (8)
Telkom's replyOfficial
05 May 2017, 13:06Hello mjayvv
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply05 May 2017, 13:06
Official
Hello mjayvv
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
08 May 2017, 08:42Good Morning
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply08 May 2017, 08:42
Official
Good Morning
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
11 May 2017, 10:13Hi Marius ,
Please be advised that we tried contacting you with no luck, kindly respond to us privately with the details.
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply11 May 2017, 10:13
Official
Hi Marius ,
Please be advised that we tried contacting you with no luck, kindly respond to us privately with the details.
Regards
Launa
Telkom Social Media Team
Best regards,
MV
Marius V's updateReviewer Update
11 May 2017, 12:01I fail to understand how you would try and make contact with me, when no1. my phone never rings and email, and Nothing & no2. i call your callcentre for feedback which i get 7 different stories every time. My account number is: ********** 34. Tell whomever is lying to stop, it just makes you look worse!
MV
Marius V's update11 May 2017, 12:01
Reviewer Update
I fail to understand how you would try and make contact with me, when no1. my phone never rings and email, and Nothing & no2. i call your callcentre for feedback which i get 7 different stories every time. My account number is: ********** 34. Tell whomever is lying to stop, it just makes you look worse!
Telkom's replyOfficial
13 May 2017, 16:35Hi Marius
May you please reply private with your account number.
Regards
Diketso
Telkom Social Media Team
Best regards,
Telkom's reply13 May 2017, 16:35
Official
Hi Marius
May you please reply private with your account number.
Regards
Diketso
Telkom Social Media Team
Best regards,
MV
Marius V's updateReviewer Update
15 May 2017, 07:09***
MV
Marius V's update15 May 2017, 07:09
Reviewer Update
***
Telkom's replyOfficial
07 Jun 2017, 09:26Good day
Trust you are well.
Please be assured that your query is in hand with our technical team for further assistance, your case number is ***5 and feedback will be communicated.
Kind regards
Ithabeleng
Telkom social media team
Best regards,
Telkom's reply07 Jun 2017, 09:26
Official
Good day
Trust you are well.
Please be assured that your query is in hand with our technical team for further assistance, your case number is ***5 and feedback will be communicated.
Kind regards
Ithabeleng
Telkom social media team
Best regards,
MV
Marius V's updateReviewer Update
07 Jun 2017, 09:48How can I be assured if this query hasn’t been resolved in over 30 days? You have got to be kidding me.
MV
Marius V's update07 Jun 2017, 09:48
Reviewer Update
How can I be assured if this query hasn’t been resolved in over 30 days? You have got to be kidding me.