telkom mobile is useless

I have a contract with Telkom. I pay R899 per month for 5GB all network data, 2GB whats app data and 100 mins all network airtime. For some reason this month, August I didn't get issued my 100 mins like although I have been for all the previous months since May 2018. I called Telkom call centre on the 1/8/2018 at 16h00 to notify them that there was some mistake and that I didn't get my 100 mins. I was told that it would take 9 business days for me to get feedback. So I waited. Then after that I called to follow up only to hear that the matter still hasn't been resolved. I tried to follow up another 5 times in hope that someone could help me. I made no calls for the month as i had no airtime. If i had an emergency I was by no means to make a call or buy prepaid airtime on my contract. But every agent i called told me I used up all my mins on the 1/8/2018. This they couldn't support with an itemised list of the apparent calls I had made. Then another agent told me I was never issued the minutes and that she can see I made no calls, But i will need to wait till the query is resolved and closed. Today I followed up again and was told my case is resolved! Fantastic! No! I heard that on my package I dont qualify for 100 mins. The same 100 mins that I pay for on time every month. That I paid on time on the 1/8/2018. How? So I ask her to tell me what I pay for every month and she confirms that I pay for 100 mins, but the back office resolved my query and the feedback is I dont get 100 mins on my package? So I am left to understand that TELKOM is cheap (they have the best prices) yet that I wont get quality for that price and that I am obligated to pay on time but that they can take 9 business day to resolve my query, not get back to me and then change the terms of my contract. This is the worst experience I have had with a provider. Before this I was with Vodacom for 15 years. Regret leaving them now.