TELKOM MOBILE IS ********* AND THEIR CUSTOMER SERVICE SUCKS!!!

<p>TELKOM ACCOUNT ( ********** ) – ACCOUNT NUMBER ********** 82</p> <p> As per our telephonic discussion yesterday (27 Sep 2016) evening, please see below proof of the unauthorised debit order that was effected on my bank account.</p> <p>§ this is not the time of the month my debit order is deducted from Telkom</p> <p>§ also Telkom or Nudebt have been monitoring my account for sufficient funds to effect their debit order.</p> <p>§ my outstanding debit order that was rejected was paid on the 16 September and it reflects on my Telkom account.</p> <p>§ Telkom or Nudebt have tried to recover funds after I made payment from my account and I have incurred bank costs. The initial rejected debit order cost me an extra R100 and Telkom charged me an additional R135-00 on top of the R615 I owed them as well. Why was I charged an extra R135 for a rejected debit order when my bank already charged me R100. Telkom or Nudebt have effected debit orders on the 15 Sep and the 23 Sep for which there were also additional charges without informing me. Telkom or Nudebt have also been monitoring my bank account for sufficient funds to effect the debit order because when immediately when I made a transfer into my bank account their unauthorised and incorrect debit order went off my bank account (after I paid my account on the 16 Sep. This is not allowed and I will lay a complaint with the Ombudsman and My account is up to date. I confirmed with your customer service agent. Why do you continue effecting debit orders on my account after I’ve paid you on the 16 Sept 2016? Your collection tactics are ********* and *******. I’m giving you 24hours to pay back the money you took from my account which was an unauthorised, incorrect and ******* debit order and any costs that was incurred on MY bank account. I also expect you to pay back the R1,170 and the R135 I was charged and any other bank costs I incurred with your reckless actions.</p> <p> Telkom Mobile has no right to instruct their collection agency to effect an unauthorised debit order and to monitor my account for sufficient funds to effect their debit order (especially after one month’s arreras). My bank account is private and this is an infringement of my rights as an account holder and customer. This is an ********* business practice and it is *******. DO NOT EVER use my bank account as your personal account and effect numerous debit orders on my bank account ever again. I will take this to the highest authorities and inform them of your ******* and ********* business practices. Also, when my account is one month in arrears you authorise debit orders for the arrear and the next payment due, this is not allowed, don’t do this again. PAY BANK MY MONEY IMMEDIATELY and don’t ever use my bank account to effect transactions. I will instruct my bank to reject all your debit orders if this matter is not resolved immediately. I demand that the amount of R1,170.120 is paiud back into my account IMMEDIATELY.</p>