Telkom Mobile Is *********

<p>Hi,</p> <p>I have been having major issues with the Telkom billing system. I have a 2 year mobile data contract with them. They have come and ransacked my account mid-january. This is because of the flaws in your system. There was a debit that went through my account on the 31st of December and it reflects on the proof of payment that I sent to you. And now they came and took money from my account without prior notice or my consent. Just because their system failed to reflect/notify that the debit order went through.</p> <p>What kind of business are they running when they can't even get your books in order. And they have the nerve to come and debit me twice, even before the debit order date?</p> <p>I don't understand why a call was not made to inform me about this, then I would have been able to tell them that my account is not in arrears, by the way which is not my job if I have to be clear. Their system and processes are flawed, then they have the audacity to debit my account but you tell me about processes when they have to refund me?</p> <p>They should be lucky if I let my bank allow you into my account ever again. What they have done was immoral in terms of the business ethics code and it's not the first time this happens.</p> <p>Please get your house in order. This is not the last time that they hear from me, I will seek legal help and contact the ombudsman to make sure that this contract is cancelled.</p> <p>And please don't try call me unless you have logical reasons as to why this happened, and I will not accept the computer software excuse because I know how this things should work.</p> <p>Disgruntled, soon not to be telkom's Software Engineer<br /><br /></p>