Telkom mobile is underhanded and calculating!

<p>I am disgusted at telkoms bad bad service, it's a pity I have to endure two years of such garbage. </p> <p>I previously had a cellphone contract with them which was to end in March 2017. The package was for R199.00 - 50 min for voice calls, 1G data, 50 free sms everyday. </p> <p>If I exceeded this amount I'd have to request more data or voice minutes, which I'd pay with my next debit. That is what I signed up for and that was what was explained to me. </p> <p>On the eighth of March I went to a telkom store (South Gate branch) so I could upgrade since my cellphone contract was ending. I chose a R299 cellphone package. The lady who assisted me explained what it entailed - limitless telkom to telkom calls, 50 free sms, 1G data, 1G data for social networks and if I call other networks I'd be changed. </p> <p>Fast forward to the middle of April when my nightmare stared with telkom. </p> <p>I received an sms informing me that I've exhausted my data. I decided to check my balance because I didn't want to exceed R500 since I've been making calls to other networks. Before requesting for more data. </p> <p>I called telkom and used their automated system, it told me that I owed telkom R1452.00. I was shocked and thought something must be wrong. So I called again and spoke to the operator, who confirmed this. He told me a lot of things that I still don't understand. That I exceeded my spend limit and that I had more credit which I supposedly used, hence this ridiculous amount. He said it would be sent somewhere and I'd be credited because I wasn't informed. This was on the 13th April. </p> <p>I called telkom again on the 14th April to follow it up. The lady that helped me told me it took 48 working hours to get a reply. Fair enough, I called again today 26 April to follow this up. </p> <p>I spoke to the consultant who informed me that telkom will not credit me because I didn't ask for this additional amount to be blocked. And that I'm liable for all this money. I asked to speak to the manager because I couldn't understand what all this meant. </p> <p>This manager guy was of no assistance and a real **** hole (pardon me for that, I can't find a decent word to describe him and his treatment). He said I should be reasonable, and since I "used" their data I should pay for it. And that I was supposed to ask that my credit not be increased. How do I ask for something I know nothing about. I went for R299 contract nothing more. He also said that unless I can prove that I wasn't informed about the increase there is nothing I can do about it. Obviously I can't prove that, so does that mean it's okay for telkom to deal unfairly with me. So I can safely conclude that telkom makes its profits from robbing its clients and capitalizing on our ignorance... How calculating and shallow. </p> <p>With my previous contract once I've exceeded my limits that was it, unless I requested for additional data. </p> <p>1. I went for a R299 contract because that's what I am able to pay. If I wanted to pay R1400 I would have gone for a big fancy phone but, I can't afford that. Telkom are ***** and the masters of deception, they are shoving a service I never agreed to down my throat and I'm being bul**** into paying for it. </p> <p>2. Nobody informed me of any spend limit that was increased, I wouldn't have agreed to it. simply because I won't be able to afford it.</p> <p><br />Angry, cheated customer. </p> <p> </p>